Get answers to common questions about our services, process, and policies.
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Do I need to know technical terms?
No. Just explain the issue the best you can. You don't need to know the technical jargon; plain language is all we need.
Do I need to schedule a call?
No. You can start by submitting the request form. We handle everything asynchronously to save you time.
When will I hear back?
We review all requests and respond with a complete solution, timeline, and quote within 24 hours.
Do I pay before you look at it?
No. First you submit the request. Then we review it and send a clear quote. Payment happens after you approve the quote.
When does work begin?
Work begins immediately after you approve our quote and complete the payment checkout.
Can you help if I do not have a website yet?
Yes. We can help build a simple business website, buy and connect a domain, set up email, and launch your business online.
Can you help with domain and email?
Yes. We can help with domain configuration, business email setup, DNS routing, and related server setup issues.
Can I upload screenshots or files?
Yes. Uploading screenshots or documents helps our developers understand the problem quickly. We support image files, PDF files, and zip files.
Is my access information secure?
Yes. All login details are encrypted at rest using AES-256 and purged from our database once the project is resolved. We also show you how to delegate access without sharing your password.
What if you cannot help?
If we can't help with your specific request, we will tell you clearly and recommend the next best step or provider.
