Privacy Policy

Last updated: June 4, 2026

At Site Neighbor, we are committed to protecting your privacy. This Privacy Policy describes how we collect, store, encrypt, and share your data when you visit our website, submit website help requests, or use our services.

1. Information We Collect

We collect information necessary to diagnose, quote, and resolve your website issues. This includes:

• Business and Contact details: Your name, business name, email address, phone number, and preferred contact methods.
• Questionnaire Intake Payload: Website URL, category parameters, description notes, desired timeline, and budget metrics.
• Attached Files: Screenshots, documents, or design elements uploaded during submission.
• Credential Details: Optional login details or server hosting keys provided to configure support.

2. How We Use Your Information

We use the collected parameters to execute our operational service flow:

• To review, analyze, and build custom project quote recommendations.
• To communicate project status updates, notifications, and magic access credentials.
• To safely resolve coding, database, email, or layout issues.

3. Security & AES-256 Encryption at Rest

We maintain high security standards to protect your operational assets. All website credentials shared with us are automatically encrypted at rest using **AES-256-GCM** encryption keys. Access is restricted to authorized technicians and administrators.

4. Data Purge & Retention Policy

We believe in data minimization. Once a project is marked as **Complete** or **Closed**, all associated website login details and passwords are automatically and permanently purged from our active databases. We retain contact histories and billing records for tax and service verification purposes.

5. Payment Processing via Stripe

All credit card transactions and checkouts are handled securely by **Stripe**. Site Neighbor does not collect, process, or store credit card numbers or payment details directly on our servers. You are subject to Stripe's Privacy Policy when checking out.

6. Contact Us

If you have any questions about this Privacy Policy or data handling, please contact us at hello@siteneighbor.com.